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Pdf customer relationship management, second edition. This template is designed to assist organizations with customer relationship management crm project scoping, whether youre implementing a crm plan for an entire enterprise or addressing a specific crm project. Customer relationship management crm is about identifying a companys best customers and maximising the value from them by satisfying and retaining them. Suticrm is an online crm solution that automates the entire customer relationship management process. Customer relationship management includes various strategies and techniques to maintain healthy relationship with the organizations existing as well as potential customers. Free download customer relationship management project.
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